Telephone Service / Customer Care Center of OpenCall Call Center
Your personal and competent partner for telephone service – fulfillment – customer service – hotline – support
OpenCall CallCenter Service Phone answers your calls personally, competently and reliably on your behalf.
The objective of the Customer Care Center is the support of customers with the goal of customer satisfaction and thus customer loyalty. For this purpose, corresponding information (e.g. address, orders, invoices etc.) about the customer is recorded in a database and can then be called up at any time. Customer contact is usually by telephone, but communication by e-mail or post is also possible.
Be available!
We are your personal assistance and answer questions of your existing and potential customers, we arrange appointments and forward information.
Availability is a decisive success factor for every company nowadays. When customers are interested in a product or service or have questions about a product they have already purchased, they want immediate help. If a company can offer this service, the customer will be satisfied and will buy again. If a company cannot be reached, the customer will visit a competitor. Due to the almost infinite number of suppliers for all goods or services on the market, personal support and friendly service can often decide whether a customer chooses a certain supplier and remains loyal to that one or not.
You can offer your customers excellent service and full accessibility with our help. Forward your calls or telephone numbers to us whenever you want, without prior notice. Our call acceptance is ready for you 24 hours a day.
OpenCall CallCenter’s telephone service ensures that you are always available and never miss a potential order.
Fulfillment
We are a full service call center and, in addition to the customer service segment, also take over all other business processes for our customers. We store and ship goods, operate web shops, create delivery notes, take care of invoicing and much more.
We have our own warehouse with logistics service. Thus we are able to process product inquiries or orders without detours. Of course including delivery note/invoicing and dunning.
The advantage for our customers is that they do not need to hire their own staff or rent their own storage space.
Telephone and office services
Are you looking for someone to answer the calls for your company? No matter what kind of business you run, we at service-telefon.com take care of your customers personally and competently.
Information, advice, appointment allocation, customer service, holiday replacement, reservations, order acceptance, information transfer, support and much more – let us do it! Save time and be sure that your customers will be well looked after.
Our OpenCall service telephone is especially designed for small businesses, one-man businesses or freelancers, because especially smaller companies with few employees often need support in communicating with customers or in other office activities.
Like a personal secretary we take over all back office activities for you.
You can find more information at Telephone Service
Advantages at a glance
Low costs
We offer you inexpensive service models. Compare our top price-performance ratio and save unnecessary costs
Time-saving
Use your precious time for your core business
Professional customer service
Our friendly employees are professionally trained and know how to advise and support customers
Cross-sectoral
We take your calls – no matter how small or large your company is, whether it is a craft business, service provider, practice, restaurant, field representative or freelancer
Easy to use
Simply redirect your calls to our Service Telephone number. Our technical support will be happy to help you set up call forwarding