OpenCall Service Telephone is based on our self-developed software and IT platform. This shows our telephone service secretaries all relevant information about your company and your calling customer.
Every company is different and therefore the office and customer service should be adapted accordingly. Our telephone service can of course be tailored to your individual requirements and wishes.
You define the specifications for the telephone service of OpenCall Service Telephone
For this purpose we will send you a questionnaire, which we will gladly discuss with you again after returning.
Welcome and message text
You define how you want our employees to welcome your customers.
From the classic “Welcome to John Doe´s, my name is Jane Doe, what can I do for you” to the individual “Hello” or “Howdy”.
Definition of information provision
Let us know what we may tell the caller.
This information can vary individually depending on the caller (VIP status) and additional/sub-order number.
Please enter this in our questionnaire or discuss it with our friendly team leaders.
Definition of data and information acquisition
We are able to collect process related information.
Enter these in our questionnaire or discuss your project with our competent team leaders.
Definition of special work flows and processes
Define whether things should be arranged beyond information transfer, for example:
- Dispatch of directions
- Dispatch of company information
- Dispatch of product information
- Dispatch of flyers
- Dispatch of price lists
etc.
Definition of call information and call content forwarding
Simply define what, to whom, when to pass on.
Setting up call forwarding
If you have already activated call forwarding on your telephone or telephone system, simply redirect the calls to the OpenCall Service Telephone number.
If you are not so sure about setting up call forwarding, our friendly technical customer service will be happy to help you:
Contact information OpenCall technical support hotline:
Phone: +49 (0) 731 / 55 05 62 10
Fax: +49 (0) 731 / 55 05 62 99
Mail: info@service-telefon.com
FAQ
How does service-telefon.com’s telephone service work?
Simply redirect your calls to the service-telefon.com number. Our secretaries can now see all relevant information you have given us on the screen and answer your calls on your behalf.
How much does the telephone service of service-telefon.com cost me?
You will find a price table of our services and costs in the menu item “Fees“. You are also welcome to contact us at any time to request an individual offer.
How will I be informed about my calls?
You can decide whether you want to be informed about your calls by phone, SMS, email or fax. You can also categorize your callers (VIP status) and be informed about them in different ways if desired.
Can I forward my mail and emails to service-telefon.com?
Yes, we are also happy to receive and handle your letters and emails for you.
Does service-telefon.com ship my goods in my name?
Yes, we look after web shops for our customers including storage, dispatch and invoicing of goods.
More information can be found at Additional Services
Which languages are available at service-telefon.com?
In our team we have staff for all common languages.
Can service-telefon.com’s telephone service also be used internationally?
Yes, both regional/national and international phone numbers are available.
See also under Additional Services
What happens to important or private calls I want to take myself?
Categorize your callers (VIP status) and always have certain calls put through to you.
Do you have any questions? Please give us a call.
We will also be happy to call you back if you send us a callback request.
Our staff will be pleased to explain everything in detail.
Phone: +49 (0) 731 / 55 05 62 10
E-Mail: kontakt@service-telefon.com
Glossary
Agent: An agent is an employee of the telephone service
Call peak: Is the time when most calls are received
Dialer: A dialer is an automated dialing helper software that allows calls to be made and forwarded directly to agents connected to the dialer according to certain criteria.
Voice-over-IP telephony: Telephone/voice transmission over the Internet, also: Internet telephony